MAE88 Privacy Policy — Your Data Is Protected Fully

1. Introduction

Mae88 ("we", "Platform", "mae88.win") values the privacy and security of the personal data of every member who uses our services. This Privacy Policy transparently explains how we collect, process, store and protect your personal information when you use the mae88 website and services.

This policy applies to all users of the MAE88 platform, including website visitors, registered members, and individuals who interact with us through any communication channel. By registering an account or continuing to use the MAE88 platform, you consent to the data protection practices described in this document.

Mae88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We continuously strive to keep our privacy practices up to date in line with the latest legal and technological developments.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account or use MAE88 services, we collect information you voluntarily provide, including:

• Identity Information: Full name, date of birth, identity card number or passport number.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
• KYC Documents: Copy of identity card, bank statement, or other identity verification documents requested during the account verification process.
• Profile Information: Your username, password (stored in encrypted form) and account preferences.

2.2 Automatically Collected Information

When you use the mae88 platform, our systems automatically record certain technical information for security, performance, and service improvement purposes:

• Device Data: Device type, operating system, phone model and web browser version.
• Network Data: IP address, estimated geographic location (based on IP), and internet service provider name.
• Usage Data: Pages visited, time spent on the platform, games played and betting patterns.
• Transaction Data: Complete history of deposits, withdrawals, wagering, and wins.
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 5).

3. How We Use Your Data

Mae88 uses your personal data only for legitimate and necessary purposes, namely:

• Managing and maintaining your mae88 account and providing the services you request.
• Processing deposits, withdrawals and other financial transactions securely and accurately.
• Conducting identity verification (KYC) processes to comply with anti-money laundering laws.
• Detecting and preventing fraud, account abuse and other unlawful activities.
• Providing effective customer support and responding to your enquiries.
• Sending important notices regarding your account, security and policy changes.
• Sending marketing and promotional communications, provided that you have given your consent first.
• Improving the mae88 platform, games and services based on usage patterns and member feedback.
• Complying with relevant legal and regulatory obligations.

4. Data Sharing

Mae88 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. We only share your data in the following limited circumstances:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform, including payment processors, cloud service providers, identity verification companies and gaming software providers. All third parties are bound by strict data protection agreements and are only permitted to use your data for the specific purposes defined.

4.2 Legal Requirements

Mae88 may disclose your personal data to government authorities, regulatory bodies or law enforcement agencies where lawfully required by law, court order or valid legal process.

4.3 Protection of Legitimate Interests

In certain situations, we may share data for the purposes of preventing fraud, investigating illegal activity, or protecting the rights, property, and safety of MAE88, our members, or the public.

5. Cookies & Tracking Technologies

Mae88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us improve overall performance and user experience.
• Functional Cookies: Saving your preferences such as language, display settings and stored login information for your convenience.
• Analytics Cookies: Helping us understand overall platform usage patterns for continuous improvement purposes.

You can manage or disable certain cookies through your web browser settings. However, please note that disabling essential cookies may affect the functionality and user experience of the MAE88 platform.

6. Data Security

Mae88 continually invests in robust security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction. Key security measures we implement include:

• Data Encryption: All data in transit is protected by 256-bit SSL/TLS encryption, while sensitive stored data is secured using AES-256 encryption.
• Access Controls: Access to member data is strictly limited on a "need-to-know" basis, with multi-factor authentication required for all staff.
• Continuous Monitoring: Intrusion detection systems (IDS) and security monitoring tools operate 24/7 to detect any suspicious activity.
• Penetration Testing: We conduct regular security testing by independent security experts to identify and address vulnerabilities.
• Data Backup: Member data is automatically backed up to secure, separate locations to ensure service continuity.

7. Data Retention Period

Mae88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Generally:

• Active Account Data: Retained for the duration your account remains active and for a specified period after account closure.
• Transaction Records: Retained for a minimum of 7 years after the transaction date for financial and tax compliance purposes.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
• Communication Logs: Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion.

Once the specified retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

8. Your Rights

As a mae88 member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA and applicable data protection laws:

To exercise any of the above rights, please contact the mae88 support team via Live Chat or our official email. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days, with prior notice given to you.

9. International Data Transfers

In operating a global platform, your personal data may be transferred to and processed in countries outside Malaysia. MAE88 ensures that any international data transfers are carried out with adequate safeguards in place, including:

• Internationally recognised standard data transfer agreements with all data recipients.
• Ensuring that the recipient country has a level of data protection equivalent to or higher than Malaysia's.
• Implementation of additional technical and organisational controls for data transferred outside Malaysia.

10. Children's Privacy

The mae88 platform is exclusively for individuals who are of age 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the relevant account.

If you are a parent or guardian and believe that your child under the age of 18 has registered an account on mae88, please contact us immediately through our customer support channels.

11. Policy Amendments

Mae88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or service improvements. Any significant changes will be communicated to members via:

• A clear notice on the mae88 platform at least 7 days before taking effect.
• Email notifications will be sent to your registered email address for changes that materially affect your rights.

The latest update date is always displayed at the top of this document. We encourage you to review this page periodically. Your continued use of the mae88 platform after any amendment takes effect constitutes your acceptance of the amended Privacy Policy.

12. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the mae88 Data Privacy Officer through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly within the mae88 platform

We are committed to responding to all privacy-related enquiries seriously and in a timely manner. Your satisfaction and trust are mae88's top priorities.